- Do I need a developer?
- No. Connecting a number is a login; building a bot is typing answers.
- How do I add money?
- Billing → Top up → pay by UPI or card. Credits appear immediately with a GST invoice. For WhatsApp's own charges, add a payment method or prepaid funds in Meta Business Settings — Svakrama links you straight there.
- Can I keep using the WhatsApp Business app on my phone?
- A number on the WhatsApp Business Platform is used from Svakrama, not from the phone app. Most businesses start with a new number and keep the old one on the phone until they are ready to move.
- Is this official?
- Yes. Svakrama is built on Meta's WhatsApp Business Platform (Cloud API). Nothing unofficial, nothing that risks your number.
- Who sees my messages?
- Only your team. Svakrama stores conversations so you can reply and see history; we do not read, sell or train on them. Details in the Privacy Policy.
- What does WhatsApp charge, and what does Svakrama charge?
- Two separate, visible amounts. Meta charges per conversation at its own rates, billed to the payment method or prepaid funds on your WhatsApp Business account. Svakrama charges per message from your credits (see Pricing). Until Meta has a payment method and you have credits, Svakrama only lets you reply to customers who write first — and tells you so on the account page rather than letting messages fail.
- Can I export or delete my data?
- Yes — export from Settings; deletion from Settings or the Data Deletion page, including the Facebook-initiated request.
- Where is Svakrama hosted?
- In India, on servers operated by UNICUEBOX, with daily encrypted backups.
